Privacy Policy

Last updated: September 5, 2026

At Evelyn North, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, browse our products, place an order, or contact us.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Who We Are

This Privacy Policy applies to the online store operated under the name Evelyn North.

If you have any questions about this Privacy Policy, our use of your personal information, or your privacy rights, you can contact us at:

Email: info@evelyn-north.com

2. Information We Collect

When you visit or use our website, we may collect different types of information depending on how you interact with our store.

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect information such as:

  • Your first and last name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and purchase information

  • Payment-related information

  • Information you provide when contacting customer service

  • Any other information you voluntarily provide to us

Payment information is generally processed securely by third-party payment providers. We do not normally have access to your complete payment card details.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location

  • Pages you visit

  • Products you view

  • Referring website or source

  • Date and time of your visit

  • Information about how you interact with our website

This information helps us understand how visitors use our website and allows us to improve our services and shopping experience.

3. How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling your orders

  • Processing payments

  • Arranging shipping and delivery

  • Sending order confirmations and updates

  • Providing customer service

  • Responding to questions and requests

  • Managing your customer account

  • Improving our website, products, and services

  • Understanding how customers use our website

  • Detecting and preventing fraud or unauthorized activity

  • Maintaining the security of our website

  • Sending marketing communications where permitted by law

  • Providing personalized advertising where permitted

  • Complying with legal and regulatory requirements

We only use personal information for purposes that are reasonably connected to operating and improving Evelyn North and providing our services.

4. Shopify and Service Providers

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store, process orders, and provide various e-commerce services.

Your information may therefore be processed by Shopify and other service providers that help us operate our business.

We may also work with third-party service providers for services such as:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Website hosting and technical services

  • Customer support

  • Analytics

  • Marketing and advertising

  • Fraud prevention

  • Email communication

These service providers may only access personal information to the extent reasonably necessary to provide their services to us.

5. Payments

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you choose, your payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

We do not intentionally collect or store your complete payment card information on our own systems.

6. Order and Shipping Information

When you place an order, we use the information you provide to process and deliver your purchase.

This may include sharing relevant information with shipping companies, fulfillment partners, suppliers, and other service providers involved in fulfilling your order.

Only information reasonably necessary to complete and deliver your order will be shared for these purposes.

7. Marketing and Advertising

With your consent where required, or where otherwise permitted by applicable law, we may use certain information to provide marketing communications and advertisements that may be relevant to your interests.

This may include information about:

  • Products you have viewed

  • Products you have purchased

  • Your interactions with our website

  • Your interactions with our advertisements

  • Your email address

  • Your general browsing behavior

We may work with advertising platforms and other marketing partners to display advertisements on our website or on third-party websites and platforms.

These companies may use cookies, pixels, tracking technologies, or similar tools to help deliver and measure advertising.

You may have the right to opt out of certain forms of targeted advertising depending on where you live.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

A cookie is a small text file stored on your device when you visit a website. Cookies can help websites remember information about your visit and improve your browsing experience.

We may use cookies for purposes such as:

  • Keeping our website functioning correctly

  • Remembering preferences

  • Maintaining shopping cart functionality

  • Understanding website traffic

  • Measuring website performance

  • Improving our website

  • Personalizing content

  • Measuring advertising performance

  • Delivering relevant advertisements

Some cookies may be placed by third-party service providers that operate on our behalf.

You can control cookies through your browser settings. Depending on your location, you may also be presented with cookie consent or preference options when visiting our website.

Please be aware that disabling certain cookies may affect the functionality and performance of parts of our website.

9. Analytics

We may use analytics and similar technologies to understand how visitors interact with our website.

Analytics information can help us understand things such as which pages are visited, which products receive attention, how visitors navigate our website, and how we can improve the customer experience.

Analytics providers may collect information through cookies or similar technologies in accordance with their own privacy policies.

10. Fraud Prevention and Security

We may use automated systems and third-party services to help detect suspicious activity, fraudulent transactions, unauthorized access, and other security risks.

These systems may analyze information such as IP addresses, device information, transaction information, and purchasing behavior.

Certain automated security measures may temporarily restrict transactions or access when activity appears suspicious.

These measures are intended to protect both our customers and Evelyn North from fraud and unauthorized activity.

11. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we may process your information based on one or more of the following grounds:

  • Your consent

  • The performance of a contract, such as processing and fulfilling your order

  • Compliance with legal obligations

  • Protection of legitimate interests

  • Protection of the rights, safety, and security of our customers, business, and website

Where we rely on consent, you may withdraw that consent where permitted by applicable law.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, we may retain order information for business, accounting, tax, legal, fraud-prevention, and customer-service purposes.

When personal information is no longer reasonably required, we may delete it, anonymize it, or otherwise securely dispose of it, subject to applicable legal requirements.

13. International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed or stored in countries outside the country in which you live.

These countries may have privacy laws that differ from those in your jurisdiction.

Where applicable, we take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable privacy laws and appropriate safeguards.

14. Your Privacy Rights

Depending on your location and applicable privacy law, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request a copy of certain personal information

  • Opt out of certain marketing communications

  • Opt out of certain forms of targeted advertising

These rights are subject to applicable legal exceptions and limitations.

If you would like to exercise a privacy right, please contact us using the information below.

15. Marketing Communications

If you receive marketing emails from us, you can unsubscribe at any time by using the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still send you necessary transactional communications relating to your orders, account, payments, or other services you have requested.

16. Do Not Track Signals

Some web browsers offer a "Do Not Track" setting.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals in a consistent manner.

Your browser may still allow you to manage cookies and other tracking technologies through its privacy settings.

17. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

18. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

If you follow a link to a third-party website, that website will have its own privacy practices and policies.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party service you use.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically so that you remain informed about how we handle personal information.

20. Contact Us

If you have questions about this Privacy Policy, want to request information about your personal data, or wish to raise a privacy concern, please contact us:

Evelyn North
Email: info@evelyn-north.com